Sales Manager Sara with two Italian clients at CPHI Milan 2026
From October 6 에게 8, 2026, Ruida Packing took part in CPHI Milan 2026 in Italy. During the three-day exhibition, the team met clients from different countries, demonstrated pharmaceutical machines, and discussed their production needs. Among the many visitors at the booth, two Italian clients became part of a special moment that the Ruida Packing team will remember.
Two Machines on Display at CPHI Milan 2026
For this exhibition, Ruida Packing brought two machines to Milan: 그만큼 NJP-1500D 캡슐 충전 기계 그리고 DPP-180Pro 블리스터 포장기. Visitors could see the machines at the booth and talk with the team about their production requirements, machine specifications, and service needs.
The exhibition was also a good opportunity to meet existing clients face to face. One of them had been invited to visit the Ruida Packing booth on the second day.
An Existing Italian Client Returns to the Booth
The Italian client was already familiar with Ruida Packing. He had previously purchased a machine from the company and had been working with Sales Manager Sara on an NJP-1500D capsule filling machine. Before the exhibition, their discussions had already reached the final stage.
When they met at the exhibition, Sara and the client discussed the remaining details face to face. The conversation went smoothly, and after confirming the final details, the client decided to place the NJP-1500D order on site.
The client stayed at the booth after the order was confirmed. Soon after, another Italian visitor came to speak with Sara about the machine, creating an unexpected opportunity for the two clients to meet.
A New Client Talks With an Existing Client
The new visitor wanted to learn more about the machine, but he did not speak much English. Sara first talked with him and learned about his requirements. During the conversation, she noticed that the existing client was still nearby.
Sara then introduced the existing client and explained that the new visitor could speak with him directly. Since he had already purchased from Ruida Packing, he could share his own experience as an existing client. The new visitor welcomed the idea, and the two Italian clients began talking at the booth.
The conversation gave the new visitor a chance to hear about Ruida Packing from someone who had already gone through the purchasing and service process. It was different from a normal sales conversation because the two clients could communicate directly and ask each other questions.
From Machine Purchase to After-Sales Service
Their conversation soon moved to after-sales service. The existing client shared his experience with the FAT and SAT process, including the related 4Q files. FAT is the Factory Acceptance Test before shipment, while SAT is the Site Acceptance Test after the machine arrives at the client’s facility. These tests can cover machine configuration, 작업, 안전, 성능, 설치, utility connections, and production at the client’s site.
Sara also added information about Ruida Packing’s service, including on-site installation and commissioning, after-sales technical support, and 2-year wearing parts supply. For the new client, this gave him a clearer picture of what support is available after the machine leaves the factory.
The Client Asks About CE and EU GMP
The new client also asked about CE compliance and EU GMP. Sara explained that they cover different areas. CE relates to applicable European product safety requirements, including machine safety and electrical safety, while EU GMP focuses on pharmaceutical manufacturing and compliant drug production. For pharmaceutical equipment, GMP-oriented design helps support hygienic operation, easy cleaning, and cross-contamination control.
At the booth, Ruida Packing displayed two machines: the NJP-1500D capsule filling machine and the DPP-180Pro blister packaging machine. Both feature design elements that support machine safety, 작동의 용이성, and pharmaceutical production requirements.
The DPP-180Pro blister packaging machine features a drawer-type design across all workstations. Operators can install the tooling by hand without additional tools. The drawer slides into position in one step, reducing the need to reach into workstations and repeatedly adjust the tooling by hand.
This design helps simplify 전환 and reduce potential hand-injury risks during tooling installation. It also supports easier operation and maintenance, while the tool-free installation approach helps improve access during changeover and cleaning.
The NJP-1500D capsule filling machine incorporates several features related to Hygienic Design and Easy Cleaning. Its modular structure allows components to be disassembled for cleaning, while the patented turntable uses silicone sealing rings to help prevent powder from entering internal mechanisms. The timed lubrication system supplies oil to the cam mechanism at set intervals, and the machine uses 316 stainless steel for drug-contact parts. These features support dust control, reduced contamination risks, and GMP-oriented design. The machine also integrates safety features into capsule feeding, material addition, and emergency stopping to support operator safety.
Sara explained that CE compliance must be assessed against the applicable regulations and supported by the relevant technical files and EU Declaration of Conformity. The discussion also covered the importance of checking machine safety functions and the actual configuration of each model. With these design features and Ruida Packing’s FAT/SAT support, installation and commissioning services, and after-sales technical support, the new client gained a clearer understanding of the equipment beyond its production performance.
Ruida Packing goes beyond business to become a trusted friend to clients.
More Than a Business Meeting
What happened at the Ruida Packing booth was more than a machine discussion. One Italian client came to the exhibition as an existing client and completed his NJP-1500D purchase. Another Italian client came looking for information and unexpectedly had the opportunity to speak with someone who had already worked with Ruida Packing.
루이다 포장용, this was one of the memorable moments of CPHI Milan 2026. The meeting showed how a business relationship can continue beyond a single order. Through communication, 서비스, and long-term cooperation, clients can become familiar faces and even friends.
At the exhibition, two Italian clients met through a machine. What connected them in the end was not only the equipment, but also their shared experience and trust in working with Ruida Packing.
